This apple id is not currently eligible to purchase gift certificates?

I'm getting zero satisfaction from Apple trying to resolve the above issue. All they keep asking for is for me to scan a copy of my credit card billing statement and send it to them to remove the restriction. I refuse to do that. Their customer service is POOR POOR POOR. They will not provide me with a phone number to call them. They will not call me. They're hiding behind their email which takes days for a response. I've threatened to just go to Blackberry devices and I'm quite serious about it. All I'm trying to do is get a thirty dollar gift cert and they will not allow it. I've never experienced such horrible customer service. They won't resolve my problem without having me expose sensitive/personal credit card information. They can verify my identity a multitude of ways including calling me at the number listed on my account. I do NOT recommend APPLE products anymore. I like their devices, but their customer service is worthless.